Technical Service Engineer

About Company
Job Info
Job Status: Open
No of Vacancies: 1
Date Posted: August 10, 2022
Expiry Date: December 31, 2022
Job Type: Full Time
Job Level: Any
Years of Experience: 2
Salary Info
Salary Type: Negotiable
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Job Summary:

Lead contact with customers on material utilization and quality issues. Provide product information and assist in material selection. Investigate all non-conforming material issues and coordinates problem resolution and corrective action on future orders. Dispositions material on the claim through information-based decision making.  Regularly visits customer facilities to provide technical support in the use of product for the customer application and to resolve non-conforming material issues.  Communicates and coordinates with sales to achieve commercial goals of company.   


Role and Responsibilities 

Facilitates continuous communication from customer to Company on quality and material performance.

Utilizes information and statistics generated through data acquisition and analysis in all product and process decision-making.

Strives for continuous improvement in products and process.

Adheres to the established quality structure within the Technical Services Group that streamlines efficiency and consistency of work within the department.

Works directly with established Quality systems and utilizes the ISO Quality System as an effective management tool.  Institutes systems for improved customer relations management and management of claims.

Acts as primary contact between Company and the customer in all aspects of the quality assurance process and non-conforming issues.  Works with Sales to manage customer relations.

Visits customer facilities to provide in-plant technical services as requested or required by end-user customers. Lead new products or application activity. Coordinate with sales on meeting plan objectives for customer. Works with the product and process engineers to clearly define product requirements in advance of order placement to ensure best product performance.

Assesses claims and quality issues at assigned customer base.  Facilitates information/ sample gathering and communication with all departments to ensure effective root cause and corrective actions take place. Communicates actions to customer.  Follows-up appropriately on effectiveness of corrective actions.  Makes final decision on claim acceptance or denial.