In an exciting and challenging start up environment, the Technical Sales Representative provides technical assistance to customers regarding the application of company’s capabilities.  This position also assists the VP – Sales in all job functions, which includes supervising the Sales Department in the Vice-President’s absence.  Maintains good customer relations by providing prompt and effective service to customers at all times.

What You’ll Do:

Develop steel ingot process, sales contract and inquiry review.

Maintain an up-to-date understanding of applicable steelmaking processes.

Responsible for making credit decisions on customers.

Offer technical and operational expertise to customers.

Assist sales staff in technical inquiries and scheduling.

Coordinate and oversee customers’ orders and deliveries.

Responsible for coordinating the investigation to conclusion and resolution of customer claims in conjunction with Metallurgy.

Provided metallurgical reviews, development of manufacturing processes/routings and accurate estimates in response to customer orders or requests for quotes. This position will require the heavy use of the candidate’s current metallurgical skills, education, and research skills to understand material capabilities and proper processing required to achieve mechanical properties in forged products for aerospace, defense, and commercial products. low alloys to super alloys including a variety of nickel and titanium alloys.

Essential Duties and Responsibilities

• Metallurgical reviews · General review of RFQ’s (Request for Quotation) from customers with the Technical Director and Sales Manager to determine if the request can be reasonably filled and approved.
• Uses parts lists and related drawings from customers to develop manufacturing process based on specifications supplied by the customer.
• Using parts lists and related drawings from customers, develops basic manufacturing routings with sequences to enable the build up of estimated hours, processes, and machining requirements.
• Works with Purchasing and suppliers to obtain material pricing to specifications needed by the customer. · Creates estimated manufacturing hours for each part determined to be manufactured in-house, including non-recurring costs such as tooling, outside testing, and shipping if applicable. This process will involve discussions and agreements with the appropriate individuals as needed.
• Creates drawings for forgings to support production use, as well as, forging instructions. Designs, draws, and submits test location drawings.
• Designs forge tooling as needed.
• Performs any task required to support customer requirements and company goals.

As a Senior Process Engineer, you will be responsible for providing post-melt technical support to manufacturing facilities. This will include all hot rolling, forging, and similar post-melt processes.

Duties and Responsibilities

Internal/external technical contact for thermo-mechanical processing operations primarily focused on forging.

Provide technical support to Operations for processing material when obstacles in production arise.

Provide technical support for outside conversion operations and internal Conversion Services as required.

Develop and maintain operational and metallurgical expertise in thermo-mechanical processing of Ni/Fe/Co-base, titanium, and specialty steel alloys through experimentation, technical literature review, best practice exchanges across, and attending technical conferences.

Product line responsibility for Nickel/Specialty Steel alloy reroll billet. Track critical to quality process metrics and identify opportunities to improve yield, cycle time, and cost.

Maintenance and standardization of hot working operating and mill instructions.

Provide technical support in resolving process-related non-conformances and customer complaints.

Collaborate with Operations and Maintenance personnel to develop improvements to manufacturing processes and standards that enhance safety in the workplace, equipment performance and product quality.

Plan, execute and manage product/process continuous improvement programs. Apply statistical data analysis and thermal/deformation modeling tools as required to support initiatives.

Lead and participate in team-based, cross-functional continuous improvement activities including risk assessments, problem solving reports, cause/effect diagrams, process audits, and standard work.

Communicate results to management, colleagues, and customers in the form of written reports and oral presentations.

Support Product Engineering and R&D in the development, evaluation and standardization of new products and processes.

Create and implement items, recipes, mill instructions and other quality system documents.

Provide technical support during customer audits and inquiries.

Job Summary:

Lead contact with customers on material utilization and quality issues. Provide product information and assist in material selection. Investigate all non-conforming material issues and coordinates problem resolution and corrective action on future orders. Dispositions material on the claim through information-based decision making.  Regularly visits customer facilities to provide technical support in the use of product for the customer application and to resolve non-conforming material issues.  Communicates and coordinates with sales to achieve commercial goals of company.   

Role and Responsibilities 

Facilitates continuous communication from customer to Company on quality and material performance.

Utilizes information and statistics generated through data acquisition and analysis in all product and process decision-making.

Strives for continuous improvement in products and process.

Adheres to the established quality structure within the Technical Services Group that streamlines efficiency and consistency of work within the department.

Works directly with established Quality systems and utilizes the ISO Quality System as an effective management tool.  Institutes systems for improved customer relations management and management of claims.

Acts as primary contact between Company and the customer in all aspects of the quality assurance process and non-conforming issues.  Works with Sales to manage customer relations.

Visits customer facilities to provide in-plant technical services as requested or required by end-user customers. Lead new products or application activity. Coordinate with sales on meeting plan objectives for customer. Works with the product and process engineers to clearly define product requirements in advance of order placement to ensure best product performance.

Assesses claims and quality issues at assigned customer base.  Facilitates information/ sample gathering and communication with all departments to ensure effective root cause and corrective actions take place. Communicates actions to customer.  Follows-up appropriately on effectiveness of corrective actions.  Makes final decision on claim acceptance or denial.

JOB SUMMARY: Apply knowledge of material science and provide guidance on product failures and offer design improvements to product engineering group. Researches, plans, develops, and optimizes process and product development. Works to improve the efficiency and profitability of the manufactured product.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support the development of product design as it relates to material characteristics to inform material specification, manufacturability, and product durability and performance.
• Participate in analyzing product quality performance and assisting in root cause analysis.
• Provide support to resolve operational problems related to material characteristics
• Organize technical data, write technical reports, and provide analysis including recommendations
• Participate on various project teams focused on product conception and/or product development. This may include assignments as project leader or manager
• Develops and carries out test plans, supervises process trials internally or at outside laboratories.
• Works with engineering and shop personnel in fabrication of prototype products and

development of methods and procedures for testing products.

• Understand and observe all safety guidelines and assure quality and safety by complying with all appropriate policies and procedures.

determination

EDUCATION AND/OR EXPERIENCE:

• Bachelor of Sciences in Materials Science, Metallurgical Engineering, or equivalent experience
• Broad metallurgical background and experience, including knowledge of wide range of metals and alloys including those specific to the aerospace industry.
• Understanding of manufacturing processes, such as machining, hot/cold working, forming, heat treating and its impact on material properties and uses, coating processes, such as PVD, CVD, electro and electroless plating, and friction welding.
• Ability to work in a cross functional environment
• Lead failure analyses to determine root cause and develop, test, and recommend permanent and efficient solutions